Refund, Return, and Warranty Policy for Tribal Rites Inc.

Thank you for shopping with Tribal Rites! We want you to be thrilled with your purchase of our jewelry, body jewelry, and merchandise. To ensure a smooth experience, please read our Refund, Return, and Warranty Policy carefully before making a purchase or initiating a return. This policy is designed to be clear and fair, protecting both you, our valued customer, and our business.


1. General Guidelines for Returns

  • Inspect Your Order Upon Receipt: Please carefully inspect your items as soon as you receive them to confirm they match your order in terms of size, style, and composition.
  • Sealed Packaging: All jewelry and body jewelry is shipped in sealed packaging to ensure quality and hygiene. Returns are only accepted if the seal remains intact and the item is in its original, unused condition.
  • Return Process: To initiate a return, contact our customer service team on our Help and Support page within the applicable return window (see below for specific timeframes). We’ll provide instructions on how to return your item.
  • Non-Returnable Items: Items that have been used, worn, altered, or damaged, or whose packaging seal has been broken (for jewelry/body jewelry), are not eligible for return unless defective under our warranty terms.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or a manufacturing defect covered by our warranty. We recommend using a trackable shipping method for your protection.
  • Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method within 7 business days. Original shipping costs are non-refundable unless the return is due to our error.

2. Jewelry and Body Jewelry Returns

  • Return Window: We accept returns for jewelry and body jewelry within 30 days of delivery, provided the item is unused, in its original condition, and the packaging seal is unbroken.
  • Eligibility: Returns are only accepted for items that:
    • Are in their original, sealed packaging.
    • Have not been tampered with, worn, or altered in any way.
    • Match the size, style, and composition ordered.
  • How to Return
    1. Contact our customer service team on our Help and Support page to request a return authorization.
    2. Package the item securely in its original packaging.
    3. Include the order number and reason for return.
    4. Ship the item to the address provided by our team.
  • Non-Returnable Jewelry: We cannot accept returns for jewelry or body jewelry with a broken seal, as this ensures hygiene and quality standards. Please inspect the item through the clear packaging before opening.

Warranty

Standard Warranty: We offer a 6-month warranty on all jewelry and body jewelry for manufacturing defects, including:

    • Scratches present upon delivery.
    • Broken or missing pieces or gems due to manufacturing issues.
    • Threading defects (e.g., issues with screw-on or clasp mechanisms).
    • Extended Gem Setting Warranty: Some jewelry with gem settings may qualify for an extended 3-year warranty for issues related to the setting (e.g., loose or lost gems due to manufacturing flaws). To confirm if your item qualifies, please contact u on our Help and Support page with your order details.
  • Warranty Exclusions: Our warranty does not cover:
    • Damage due to normal wear and tear, misuse, or improper care (e.g., exposure to harsh chemicals, improper storage).
    • Loss of gems or damage to settings caused by accidents or mishandling.
    • Items modified or repaired by a third party.
  • Warranty Claims:
    1. Contact us on our Help and Support page within the warranty period with photos and a description of the issue.
    2. Our team will evaluate the claim and may request the item be returned for inspection.
    3. If approved, we will repair or replace the item at no cost to you. If a repair or replacement is not possible, we may issue a refund or store credit at our discretion.

3. Other Merchandise (Clothing and Accessories)

Returns

  • Return Window: We accept returns for clothing and other merchandise (e.g., bags, accessories) within 30 days of delivery.
  • Eligibility: Merchandise must be:
    • Unused, unworn, and in its original condition with all tags attached.
    • Free of stains, odors, or damage.
    • Returned in its original packaging, if applicable.
  • How to Return
    1. Contact our customer service team at [insert contact info] to request a return authorization.
    2. Package the item securely with all original tags and packaging.
    3. Include the order number and reason for return.
    4. Ship the item to the address provided by our team. 
  • Non-Returnable Merchandise: Items that are used, worn, washed, or damaged are not eligible for return.

Warranty

No Warranty: Clothing and other merchandise are not covered by a warranty. However, if you receive a defective item (e.g., torn fabric or faulty stitching due to manufacturing), please contact us on our Help and Support page within 30 days of delivery to discuss a return or exchange.

4. Exceptions for Returns Due to Our Error

If we made a mistake (e.g., sent the wrong item, size, or color), we will cover the cost of return shipping and provide a replacement or full refund, including original shipping costs. Please contact us on our Help and Support page within 30 days of delivery to report the issue.

5. How to Contact Us

For all return, refund, or warranty inquiries, please reach out to our customer service team:
Contact us on our Help and Support page.  

We aim to respond to all inquiries within 2 business days.

6. Important Notes

  • Hygiene and Safety: Due to the nature of body jewelry, we enforce strict hygiene standards. Items with broken seals are not returnable to protect the health and safety of all customers.
  • Custom Orders: Custom-made jewelry or merchandise is non-returnable unless defective under our warranty terms. Please double-check your order details before purchasing.
  • International Orders: For international customers, the same return and warranty policies apply. However, customers are responsible for return shipping costs and any applicable customs fees, unless the return is due to our error or a warranty issue.
  • Store Credit Option: If you prefer, we can issue store credit instead of a refund for eligible returns. Let us know when initiating your return.

7. Your Satisfaction Matters

We’re committed to providing high-quality jewelry and merchandise. If you have any questions about your purchase or this policy, don’t hesitate to contact us. Thank you for choosing Tribal Rites!

Note: This policy is subject to change. The version in effect at the time of your purchase applies. Please check our website at Returns, Refunds, and Warranty for the most up-to-date policy.